Business Communication Skills

Effective Communications Training will help you to communicate effectively and appropriately in all situations.

Designed for:
For entry level employees and for everyone who wants to communicate productively and to improve relationships in general

Duration: 2 days / 16 hours

By the end of this course, learners will be able to:

Learn to recognize other people’s Personality Types & communication preferences
Identify barriers to effective communication and how to overcome them
Develop nonverbal communication skills
Learn to listen actively & effectively
Gain insight into asking open questions
Use effective visual communication

Contents
Introduction
a. Townsends Brain and stimulus receiver relationship
b. Requirements for effective communication results and rules for successful interactions
Communication process
a. Prepare the message, match the message and deliver the message
d. Barriers to communication
Listening Skills
a. Active Listening Skills
b. Providing feedback for clarification
c. Five levels of listening
d. Playback technique – checking for understanding
e. Dealing with negative feedback
f. Questioning techniques / the power of questioning
Non Verbal Communication
a. Apply the right body language at the right time
Presentation Skills
a. Setting objectives
b. Structuring Your Presentation: The Beginning, the Middle & the End
c. Generation of Ideas for Your Presentation
d. Exercises to build confidence and warm up your voice
e. Creating an immediate impression
f. The final touches
g. The Use of Questions in Presentations
h. Use effective and appropriate visual aids
Personal Action Plan

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Video courses to build new skills from start to finish.

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Amber Ivy (Grancie Company)

*Courses can be conducted in English and/or in Arabic, or in any other language

*Courses can be attested from knowledge and Human Development Authority at nominal fees

To Book Your Seat, Please Contact

Office 235, Matloob Building, 2nd interchange, Sheikh Zayed Road, P.O. Box 211981 Dubai, UAE

Phone: +971 (4) 3791185 / +971 (4) 3791186, Fax: 04- 3791186,

Cell: +971 562738022 / +971 56 146 6094 / +971 50 714 0691

Email: info@skyrocket-training.com, www.skyrocket-training.com