Problem Solving – Decision Making Training

A two-day workshop that identifies the key concepts of creative thinking and problem solving to transform participants’ creativity into practical business solutions

Designed for:

Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions.

Duration: 2 days / 16 hours

By the end of this course, learners will be able to:

Understand different types of problems and how to differentiate between them
Approach systematically problem to make decision
Identify the causes, and diagnose the key aspects of a problem
Examine different ways of approaching a problem and choosing the most appropriate solution
Practice logical problem solving techniques during the training


Defining the problem
Understanding the problem environment and generating alternative solutions
Factors that help effective decision making
6 C’s of decision making
Inherent personal traps
Conceptual blocks to creativity and types of creativity barriers
Tools for creating new ideas (Attribute listing, Brainstorming and Visioning)
Tools for defining problems (Kipling method, Problem statement, Challenge method, 6 thinking hats)
Creating a creative climate
Problem solving styles and steps in problem solving
Identifying success criteria
Analyzing facts, hidden assumptions, and unexpected impacts

Tips for building up your problem-solving toolbox and tools for understanding complex situations (Appreciation, Drill-down, Cause & effect diagrams, System diagrams, SWOT analysis, Risk analysis, Porter’s five forces, Value chain analysis, CATWOE, Developing a personal action plan )

Video courses to build new skills from start to finish.

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Amber Ivy  (Grancie Company)

*Courses can be conducted in English and/or in Arabic, or in any other language

*Courses can be attested from knowledge and Human Development Authority at nominal fees

To Book Your Seat, Please Contact

Office 235, Matloob Building, 2nd interchange, Sheikh Zayed Road, P.O. Box 211981 Dubai, UAE

Phone: +971 (4) 3791185 / +971 (4) 3791186, Fax: 04- 3791186,

Cell: +971 562738022 / +971 56 146 6094 / +971 50 714 0691