This course develops all these skills and knowledge that enable office Professional to maximize his contribution to the manager, team and organization , such skills as excellent office skills, including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills.
Secretaries or administrators, who wish to improve their skills, or about to be appointed to such a position.
By the end of this workshop, you will be able to;
Practical skills and knowledge to improve the overall administration within your office, or organization
A clear understanding of what makes a good secretary or administrator
Plan, organize and manage their time more effectively.
Effective communication skills to deal successfully with colleagues and customers.
You will leave the course with practical toolkits and a list of tips and recommended further reading.
Secretarial & Administrative Role (Responsibilities, Skills, Qualities)
Developing A Professional Image (Professional Appearance, Timekeeping & Punctuality, Office Ethics
Prioritization and flexibility when priorities change
Effective time Management, saving time using email, avoiding common mistakes
Understanding different Methods of Filing & Selecting the Best One
Managing Petty Cash
Effective listening skills, Communication, Body Language, Words, & Tone of Voice, Questioning For Clarity, Saying ‘No’ Constructively
Establishing effective procedures – organizing diaries and follow up
Organizing meetings – taking minutes.
Writing on behalf of others
Formulating an action plan
Effective written Business Communication
Telephone Skills and Telephone Etiquette