Certified Administrator And Manager Course

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Certified Administrator And Manager Course

From AED3,000.00

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Description

This course develops all these skills and knowledge that enable office Professional to maximize his contribution to the manager, team and organization.

Designed for:

Secretaries or administrators, who wish to improve their skills, or about to be appointed to such a position

Duration:   2 days / 16 hours

By the end of this course, learners will be able to:

  • Practical skills to improve administration within your office, or organization
  • Understanding of what makes a good administrator
  • Plan, organize and manage your time more effectively
  • Effective communication skills to deal successfully with colleagues and customers
  • You will leave the course with practical toolkits and a list of tips and recommended further reading

Contents

  • Administrative responsibilities, skills, and qualities
  • Developing professional appearance, punctuality & office ethics
  • Prioritization and flexibility when priorities change
  • Effective time Management, saving time using email
  • Avoiding common mistakes
  • Understanding Methods of Filing & Selecting the Best One
  • Managing Petty Cash
  • Effective listening skills, Communication, Body Language, Words,
  • & Tone of Voice, Questioning For Clarity
  • Saying ‘No’ Constructively
  • Establishing effective procedures
  • Organizing meetings – taking minutes.
  • Writing on behalf of others
  • Formulating an action plan
  • Effective written Business Communication
  • Telephone Skills and Telephone Etiquette

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