Customer Service Training: Managing Customer Service

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Customer Service Training: Managing Customer Service

From AED1,500.00

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Description

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop courseware will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent.

Course Duration: 1 day /  07 hours

By the end of this course you will be able to:

  • Identify ways to establish links between excellence in customer service and their business practices and policies;
  • Develop the skills and practices that are essential elements of a customer service focused manager;
  • Recognize what employees are looking for to be truly engaged;
  • Recognize who the customers are and what they are looking for;
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage

Course Outline

Six Critical Elements

  • Element One: A Customer Service Focus
  • Element Two: Defined in Your Organization
  • Element Three: Given Life by the Employees
  • Element Four: Problem Solving
  • Role Play
  • Element Five: Measure It
  • Element Six: Reinforce It
  • Measurement in Practice

Understanding Leadership

  • About Leadership
  • Understanding Your Comfort Zone
  • Managing Performance
  • Servant Leadership
  • Onboarding and Orientation

Five Practices of Leadership

  • Challenging, Inspiring, and Enabling
  • Modeling and Heart

 

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